Frequently Asked Questions

We accept Bitcoin (BTC) with automatic escrow processing. We also accept Ethereum (ETH), Monero (XMR), USDT, and Litecoin (LTC) with manual processing. Cryptocurrency ensures privacy and security for both parties.

The minimum order quantity (MOQ) is $300.00. This ensures we can provide the highest quality production and secure shipping for all orders.

When you place an order, your payment is held securely in escrow. We don't receive the funds until tracking confirms delivery. This protects both buyers and sellers. A 3% escrow fee is added to cover secure payment holding and dispute resolution services.

Yes, you can cancel before production begins (usually within 24 hours of ordering). Once production has started, cancellations are not possible, but you can return the item under our 30-day return policy.

Standard shipping takes 7-10 business days for West & Europe, 7-20 days for other regions. Express shipping is available: 48-72 hours for West & Europe, 3 days for other regions. All packages are shipped discreetly via secure courier services.

Shipping costs vary by region and method. West & Europe: $250 (standard) or $460 (express). Outside West & EU: $350 (standard) or $570 (express). Use our shipping calculator on the checkout page for exact pricing.

Yes! All shipments include tracking numbers provided via email once your order ships. You can track your package in real-time through your dashboard or the courier's website.

Absolutely. All packages are shipped in plain, unmarked packaging with no indication of contents. We use secure, tamper-proof packaging to ensure your privacy and product safety.

If tracking shows non-delivery or the package is lost, you'll receive a full refund or free replacement. Simply open a support ticket with the tracking information, and we'll resolve it immediately.

We offer a 30-day return window with 100% money-back guarantee. If you're not satisfied with quality, registration, specifications, or for any other reason, you can return the document for a full refund or replacement.

Bitcoin refunds are processed within 24-48 hours of receiving your return. Store credit (110% of order value) is applied immediately upon return receipt.

We do! We provide a prepaid return label at no cost to you. Simply ship the document back using the provided label, and we'll handle all shipping costs.

All documents include: RFID chips (where applicable), UV security features, holograms, microprinting, ghost images, machine-readable zones (MRZ), biometric data, and database registration. They meet all ICAO standards.

Yes. All documents are registered in official databases and will pass all scanner checks, UV light tests, and verification systems. We guarantee 99.8% scanner pass rate.

Yes! You can customize personal information, photo, dates, and other details. For passports, you can choose specific countries. For diplomas, select your university and degree. Contact support for special customization requests.

If your document has any quality defects, printing errors, or missing security features, we'll provide a free replacement immediately or issue a full refund. Quality is our top priority.

Yes, creating an account allows you to track orders, access support tickets, view order history, and manage your profile. Registration is quick and secure.

You can contact support through your dashboard by opening a support ticket, or email us at support@eudos.com. We respond to all inquiries within 24 hours.

Yes! Log into your dashboard to view real-time order status, tracking information, and estimated delivery dates. You'll also receive email notifications at each stage.

Open a dispute through your dashboard within 14 days of delivery. Our mediation team will review evidence from both parties and make a fair decision. Escrow funds are held until resolution.